Cart
0
Orders
Below are some of are common questions about orders
What is your return and exchange policy?
Returns and exchanges for items purchased from FergoApparel.com are accepted within 30 days with proof of purchase. The fee for returns & exchanges is $3.75. Items must be in their original condition and accompanied by the original packaging.
How do I track my order?
When your order ships, you will receive an email with a tracking link. Items may arrive in separate packages, and each package will have its own tracking number.
How can I contact Customer Service?
You can contact Customer Service at:
1-888-727-6687Hours:
Mon – Sat: 8:00 AM – 8:00 PM ET
Sun: 11:00 AM – 8:00 PM ET
(Holiday hours may vary.)
Can I cancel or change my order before it ships?
Yes. If you need to cancel your order, please contact Customer Service at 1-888-531-0272 as soon as possible.
Why was my order cancelled?
If your order is cancelled, you will be notified via email. Common reasons include:
- Payment method was declined
- Item is currently out of stock
How can I file a complaint?
We’re sorry your experience was not satisfactory. Please call Customer Service at 1-888-531-0272 for assistance.
Can I return a gift after receiving it?
Yes. All returns must follow Fergo Apparel’s return policy.
What payment methods do you accept?
We accept:
- MasterCard
- Visa
- American Express
- Discover
- Google Pay
- Apple Pay
- PayPal
What is your price adjustment policy?
Fergo Apparel will honor a one-time price adjustment on items purchased at full price within 10 business days of the purchase date.
Will I be charged sales tax?
Fergo Apparel is required to collect sales tax on all items purchased.
Do you have a physical store location?
Fergo Apparel is currently online only.
What shipping providers do you use?
Orders may be shipped via USPS or UPS.
Where do you ship from?
Orders ship from Hollywood, Florida.
Do you offer Saturday or Sunday delivery?
No, weekend deliveries are not currently available.
Can I ship my order to a Fergo store for pickup?
No. Fergo Apparel is currently online only and does not offer in-store pickup.
I have not received my order. What should I do?
Check your shipment confirmation email for tracking details. Please check your spam folder and ensure Fergo Apparel is an approved sender. You may also visit the Track My Order page for additional information.
Do you ship to Canada?
No, shipping to Canada is not available at this time.